Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
7.6/10
Very good
Rooms
7.3
Location
8.9
Service
8.3
Dining
6.9
Guest reviews
7.6/10
based on 8 reviews
8.9
8.9/10 based on 2111 reviews
Thomas
United States,
May
2024
7.8/10
The hotel has a convenient location, with easy access to public transport and shopping areas. The rooms are tiny, making it challenging to find space for luggage, but they are clean and well-kept. The service is friendly and helpful, although a bit formal. The dining options offer a choice between Japanese and Western cuisine, although the value for money could be improved.
Rooms
7.0
The rooms were small and lacked space for suitcases, but they were clean and well-maintained.
Service
8.0
The staff was kind and willing to assist with travel arrangements, but the service felt a bit formal.
Location
9.0
The location is great for exploring Kyoto, with easy access to transportation, shops, and restaurants.
Dining
7.0
The dining options provided a choice between Japanese and Western food, but the value for money could be better.
Facilities
8.0
The hotel offers basic facilities, suitable for a comfortable stay.
James
United States,
March
2024
8.4/10
My stay at the hotel was a mix of comfort and inconvenience. The rooms were very clean and functional but felt cramped for two people, making it a bit uncomfortable. However, the spacious rooms with large windows offered a spectacular view, enhancing the overall experience. The service was top-notch, with helpful and polite staff who even went out of their way to assist with printing English information. The location was convenient for exploring Kyoto's shopping and tourist areas, although not directly on the JR line. The dining experience was excellent, especially for fish dishes. The facilities were modern and well-maintained, contributing to a pleasant stay overall.
Rooms
7.0
The rooms were very clean and very functional, but tiny, not big enough for 2 luggage.
Service
9.0
The staff were really helpful, super polite, and went above and beyond in their service, even assisting with printing out English hotel information.
Location
8.0
The location was pretty darn good, nestled in the heart of shopping and tourist spots in Kyoto, close to many dining options, but not directly on the JR line.
Dining
9.0
The dining experience was fantastic, especially for fish dishes.
Facilities
9.0
The facilities were excellent, with modern amenities and a pleasant ambiance throughout the hotel.
Glyn
United Kingdom,
February
2024
7.6/10
I truly enjoyed my stay here! The hotel offers a lovely view of the city and great light with its two huge windows in the room. However, the rooms were a bit small by normal western standards.
Rooms
8.0
The rooms were very comfortable and had one of the best showers I've ever had in a hotel room.
Service
7.0
The staff here was extremely helpful, pleasant, and happy to assist. However, I found it a bit impolite when they referred to us as 'hito' instead of '顧客/kokyaku'.
Location
9.0
The location of the hotel was superb for people who enjoy main street shopping in Kyoto but still want privacy. The security card-activated elevator added a sense of security. Additionally, it was within walking distance of the Kyoto railway station and right next to Nishiki Market.
Dining
6.0
The dining experience was good and more than enough to start off the day with home-baked bread. However, the predefined menu was not recommendable and a bit disappointing.
Facilities
The facilities were convenient, and the hotel offered a pleasant environment for my stay.
Joe
United Kingdom,
December
2023
8.2/10
The hotel had small but acceptable rooms, making it feel almost like a 5-star hotel with the big ceiling. The service was exceptionally helpful, although a bit on the quiet and formal side. The location was perfect, situated in downtown Kyoto with easy access to many amenities. The dining experience offered a variety of options worth trying. Overall, a pleasant stay with some minor room size issues to consider.
Rooms
7.0
The rooms were a bit small, as with many modern Japanese hotels, but acceptable. They almost felt like a 5-star hotel in some ways with the big ceiling.
Service
8.0
The service was exceptionally helpful, though a bit on the quiet and formal side.
Location
10.0
The location is amazing, with huge malls, old food markets, and tons of food choices within walking distance.
Dining
8.0
The dining options were nicely done, offering a variety of choices worth trying.
Facilities
8.0
The hotel provided comfortable facilities for a convenient stay.
Graham
United Kingdom,
September
2023
7.2/10
I had a mixed experience at this hotel. The location was superb, right in the heart of shopping and tourist areas in Kyoto, with easy access to various attractions and restaurants. The rooms were surprisingly spacious, but could be a tight fit for two people with large luggage. The service was friendly, though there were some communication challenges. The dining options were a bit limited, but the vegan breakfast prepared for my daughter was a thoughtful touch.
Rooms
7.0
The rooms were surprisingly spacious, but consider upgrading if you have large luggage.
Service
7.0
The staff was friendly, though there were some communication challenges.
Location
9.0
The location was great, close to subway stations and key attractions in Kyoto.
Dining
7.0
The dining options were a bit limited, but they accommodated special requests well.
Facilities
6.0
The facilities were standard and met basic needs.
Edward
United Kingdom,
September
2023
7.6/10
My stay at the hotel was quite comfortable overall. The rooms, although a bit tiny, had everything I needed, and the complimentary tea with a lovely smell was a nice touch. However, the rooms were some of the smallest I've encountered, so consider an upgrade if you have large luggage. The service was extremely helpful and the staff knew the city well, making my time in Kyoto enjoyable. The location was excellent, central to many attractions and restaurants, providing easy access to explore. Dining options were a mix, with some experiences being a bit strange or overpriced. Despite that, I had a great time due to the proximity to various key spots in Kyoto. The facilities were decent, allowing for a comfortable stay.
Rooms
7.0
The rooms were tiny but had everything needed and the free tea was a nice touch.
Service
9.0
The service was extremely helpful and the staff were friendly.
Location
9.0
The location was great, very central to many sights and restaurants in Kyoto.
Dining
6.0
The dining experience had its ups and downs, with some options being overpriced.
Facilities
7.0
The facilities met basic needs but nothing exceptional.
Adrian
United Kingdom,
August
2023
7.8/10
The hotel is ideally located in the heart of Kyoto, near shopping areas and public transportation. The rooms, though small, have all the necessary amenities. The service is outstanding, with knowledgeable and accommodating staff. The dining options, while pleasant, may not suit all preferences. Overall, a convenient and comfortable stay.
Rooms
7.0
The room was a tad small for three people, but it had everything I needed.
Service
9.0
The staff was incredibly friendly and helpful throughout my stay.
Location
8.0
The hotel's central location makes it convenient for exploring Kyoto's top attractions and shopping districts.
Dining
7.0
The dining experience offered diverse options, but some may find the choices limited.
Facilities
8.0
The hotel offers basic facilities that cater to most needs.
Denis
United Kingdom,
June
2023
7.8/10
The hotel offers a top-notch experience with cozy rooms but limited storage space. The service is outstanding with personalized sightseeing tips. The location is fantastic, close to popular attractions. The dining experience was subpar compared to local dishes.
Rooms
8.0
The rooms were nice but lacked space for suitcases or wardrobe storage.
Service
9.0
The service was superb, especially with helpful sightseeing tips and assistance in planning for specific spots.
Location
9.0
The location is just fantastic, conveniently close to train stations and within walking distance of many sights and attractions.
Dining
5.0
The dining experience was disappointing, particularly the Japanese and Western options lacking flavor and appeal.
Facilities
8.0
The facilities were modern and well-maintained, enhancing the overall stay experience.
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